Posted on

Credit reporting firm sues LifeLock over fraud alerts

LifeLock, which touts itself as one of the largest providers of identity theft protection services in the U.S., is being sued by Experian for allegedly placing false fraud alerts on consumer credit-history files maintained by Experian as part of its credit reporting business.

Experian filed its lawsuit in the U.S. District Court for the Central District of California, which has its main office in Los Angeles. In the suit, the Costa Mesa, Calif.-based company claimed that LifeLock is itself engaging in deceptive and fraudulent behavior. Lifelock’s business model is built around false and misleading advertising and fraudulent practices that are causing millions of dollars in monetary damages to Experian and that eventually could reduce the effectiveness of fraud alerts, according to the suit.

Experian asked the court to order LifeLock to pay it full restitution of the costs incurred as a result of the latter’s alleged wrongful conduct, as well as a “disgorgement” of any profits that Lifelock may have earned as a result of that conduct. The credit reporting firm also is seeking unspecified punitive and compensatory damages, plus an injunction barring LifeLock from continuing to engage in its allegedly false and misleading advertising activities.

In an interview today, LifeLock CEO Todd Davis strongly refuted Experian’s claims and contended that the lawsuit was a blatant attempt to prevent his company from expanding its credit monitoring business. Phoenix-based LifeLock is making it harder for Experian to make money off of the credit history files it maintains on individual consumers, Davis said. He added that he welcomes the opportunity to argue the legal issues in court, and that he may even see if there’s a way to bring the other two major credit reporting firms into the case as well.

“We are not surprised [by the lawsuit],” Davis said. “We realized we would be hearing from them when we began taking some of their turf. We feel extremely strongly about our position.”

As part of LifeLock’s identity theft protection service, the company places fraud alerts on behalf of its subscribers with Experian and its two main rivals: Equifax Inc. and TransUnion LLC. For an annual subscription fee of US$110, LifeLock promises to keep renewing the fraud alerts every 90 days and to remove the names of subscribers from credit card and other junk mail lists (Compare Identity Management products).

LifeLock also offers to order free credit reports on behalf of its customers and to act on their behalf to cancel and renew cards that are lost or stolen. The company guarantees that it will pay up to $1 million over the course of a subscriber’s lifetime to cover any fraud-related costs caused by a failure of its service.

Hundreds of thousands of individuals have signed up for the service thus far, according to LifeLock. Meanwhile, Davis has gained considerable attention for publicly disclosing his Social Security number on the company’s Web site as part of a marketing campaign aimed at showing how foolproof the service is.

But Experian claimed in its 58-page complaint that LifeLock is illegally placing “hundreds of thousands of fraud alerts” in its consumer credit database every three months. Experian said that under the federal Fair Credit Reporting Act (FCRA), such alerts are meant to be placed only by consumers or by other individuals who they appoint to act in their interest. The credit reporting firm also claimed that alerts should be entered only when people have already been victimized by identity theft or have legitimate reasons to believe that they are at imminent risk.

In addition, Experian said that the FCRA specifically prohibits companies from placing fraud alerts in the credit files of consumers. According to the lawsuit, LifeLock’s practice of placing such alerts on behalf of its subscribers is costing Experian millions of dollars in charges for calls to its toll-free 1-800 telephone numbers, which were set up specifically for use in submitting fraud alerts.

There are other costs as well, Experian claimed. “Once an initial fraud alert is placed, it triggers costly statutory obligations for consumer reporting agencies such as Experian,” the company said in the lawsuit. For instance, the credit reporting firms are required to mail a notice to anyone who has a fraud alert placed in his or her file. They also have to provide a free credit report, in addition to the one that people are entitled to annually, the company noted.

“Such obligations were never intended to be triggered by a private company seeking to profit by illegally placing fraud alerts on behalf of consumers who do not have a genuine suspicion of imminent fraud,” Experian said in the lawsuit. It described LifeLock’s business model as a scheme to “game the system” and said the latter company was misleading consumers by giving them the false impression that it was authorized to act on their behalf in placing the fraud alerts and that those alerts could be renewed indefinitely.

The lawsuit also calls into question the background of one of LifeLock’s founders, saying that he spent time in jail for financial fraud and has been barred by the Federal Trade Commission from engaging in certain credit reporting activities.

Davis challenged Experian’s assertions and said they were motivated not by concerns for consumers but instead by a desire on the part of Experian to protect its bottom line. LifeLock is cutting into Experian’s own credit monitoring business, Davis claimed. And, he said, the fraud alerts placed by LifeLock make it harder for Experian to sell credit records to third parties because it is required to notify people beforehand.

In addition, Davis contended that Experian is making “semantic arguments” about the spirit of the FCRA as it relates to fraud alerts. Such alerts are meant to be used to protect consumers against identity theft, he said, adding that there is nothing in the law that says the alerts can only be used for 90-day periods. All the FCRA says is that an alert will remain in place for a maximum of 90 days, according to Davis. At the end of that period, an individual is free to place another alert if he or she chooses to, he said.

Davis said Experian also is ignoring the spirit of the FCRA by claiming that the law doesn’t allow companies such as LifeLock to place fraud alerts on the behalf of individuals who appoint it to do so. “We are more than willing to let the court decide that issue,” he said.

About Admin

Hello My name is Oni . I was a Victim of a dirty bad housing fraud back in 2003. This women who i will not name in this blog pretended to be me for god knows how long in the city of Palmdale california. Not only did this person purchase a home in palmdale california under my credit profile' but she also took out credit cards in my name, and also took out many loans on the home she bought with my credit profile. Then she did the worst thing to my credit profile she went to a Bankrupcty court filed documents in my name , and credit profile. I only found out when trying to use a credit card i had not used in many years. I called this card holder to find out my limit so i could make a purchase for my husband Christmas gift in the year of 2003 . But to my surprise this card holder told me i had not credit limit on this card because i filed Bankrupcty last month in September of 2003. I stated to this card holder there must be some mistake i do not own a home at this time , and lived in a town house over a 100 miles away from where this crime took place. He stated to me yes we have updates on the card holders monthly , and we took away all of the credit limit from this card. Now was i very hot finding out not only did someone use my name but they purchase a home in my name , and also filed Bankrupcty on credit profiles. I then went to the net to find out if i really own a house in my name. I got myself a updated credit history report . I found out this guy was right i did own a home in Palmdale , and i filed Bankrupcty by there records this was correct . I was so upset since i was in the process of getting a home loan with my credit score at the time being 750 with 3 open good standing account, and good credit history with the credit companies. My next move was to prove who i was , and where i lived for over 10 years. A police report was filed in the city which i live in at this time in 2003. I gave the police my finger prints , and my handwriting so that i would have this on file for my court case. Someone was going to pay for what was done to me. I contacted the loan people , and told them who i was , and that i wanted them to remove this off my credit profile since i have not filled out any paper work with them on any loans . They laugh at me , and said i should have paid my payment on this home that this low down dirty women bought in my name , and credit profile. I then called the Bankrupcty court were the case took place. A nice men there ask me my ssn i gave him my number he search , and search the files but could not find any Bankrupcty filed in my name at all under the ssn i gave him . So i gave him the court information i had on my credit reports i purchased online . He said this was not my Bankrucpty at all there were 3 numbers turn around but it was a close match but the name was very different spelled among other things. He said i am going to send you out a report of the Bankrupcty that was in your name but not SSN. I contacted a law firm on this matter when i tried over , and over to work things out with the bank over this huge mix up . They lied to me after i went out , and paid for services to help them get there funds back from this house that did not belong to me at all since only my name was use , and ssn was not correct at for me to even be having this on my credit profile . I got sick , and tired of the banks after they sold this home while i was on vacation out of the states. A call was left on my home phone that they lied to the people i paid to help them get there funds back on a home i did not even own in my SSN . But was in my name which was not spelled correctly. After all this big mess with my credit profile i had to get help from a law firm who i told my story , and handed him the proof i could have never did this loan on this home i was taking finals over a 100 mile plus away, and the hand writing did not match my writing at all. We went to court i took everyone to court on this matter . I wanted my credit fix , and i was not taking anymore crap from anyone over this home loan that someone did in my name. I won my case in court , and that was easy to do since i went back to the court where the Bankrupcty had been done in the first place. The judge who did the Bankrupcty rememeber the case, and the women that came the day of the Bankrupcty hearing . Guess what i was not the women that came to court at all. The judge said any fool can see the hand writing does not match the police hand writing file , and the finger prints sure does not match this person at all that is in front of me. I am proof the judge said this women i never saw before in my life until today , and she is not the person who did this Bankrupcty on this case. The judge made them pay , and also fix all my credit back like it was before all this happen , and they had 2 weeks to do it , and the judge wanted all my credit reports in 2 weeks showing they took all this loans , and negative stuff off my reports . My reports were back to normal but i had to stay up on it every few months. The loans were sold again , and again . I got many collectors trying to collect on a court case that had been settled because they sold the loans over , and over again in my name . I wrote everyone who put things on my profile that they had a week to get it off or i would have them in court for trying to collect on loans that were not mine . I had no problems at all the stuff was taken off right away. But i still keep up with all my credit cards i do own , and monitor my credit profiles every few months . Now that is why my website is called Dirtybadcredit.com I hope my credit story can help those who have been going through fraud among other types of credit problems .

One Response to Credit reporting firm sues LifeLock over fraud alerts

  1. I feel a lot additional individuals need to read this, incredibly good info.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Connecting to %s